"I thought today was my lucky day but was eventually very disappointed! I found the Starlink Internet Service system listed for $349.99 on the internet at Best Buy and decided that price point was good enough for me but to my surprise on visiting this store, the actual price was $279.99 due to an early Black Friday sale already in progress on Veterans Day. The purchase includes the satellite dish, the router, and the necessary equipment for a simple DYI install. \n\nHowever, since I am still recovering from hip surgery, I decided to let their installers come out to the house and take care of the installation. I had previously used Best Buy to install a 180 degree swing wall mount and mount a 60 inch TV back in the day when it took two people to pick up the heavier televisions. I was completely satisfied with that job and looked forward to another successful installation involving a lot more work. But the installation didn't happen. \n\nBest Buy used a third party company to do the installation. They gave me a 12 hour window installation date of the following day or the day after. I chose the latter to fit my schedule. On that day I received a three hour window late in the day plus a phone call from the installer but he still couldn't make it on time. And he failed to install the equipment blaming Best Buy didn't give him all of the necessary equipment to perform the job.\n\nI called the number in the text and spoke to a person with such a heavy accent I was unable to understand what she was saying. She transferred me to someone at Best Buy who couldn't speak much better and could not reschedule me blaming their computer system. Now I am ready to return the Starlink for a full refund. I don't trust the installation company at all because I feel that if your business is installing Starlink systems, you should already have all of the necessary equipment to perform said installation and not rely on the merchant. Therefore I was not willing to reschedule. I did in-fact return the system for a full refund."
Best Buy
2.5
47
1600 Center Rd, Avon
OPEN · 10:00 - 22:00 · +1 440-937-3202
"I ordered AirPods online--store is A+. They sent it to the wrong address on their part using Shipt. I ordered for in-store pick-up. (They were on sale), and they canceled the order without trying to resolve it. Ordered 09/13 canceled 10/12"
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